Click on any category in our Quick Links for a list from A to Z. Or type a
specific want in our "search" field - click for "all
categories" or a specific category to search and click "find
it". Example: type John Wayne - click "all categories" - a
list of all the related John Wayne items we offer will appear A through Z.
You may click on the item and more detailed info (and possibly a photo) will
appear. Click on ORDER NOW to put it in the shipping cart. For faster
shopping (if you don't need to see the item), you may click on the price and
it will go right in the shopping cart.
The A through Z bar across the top speeds up searching through pages. Click
on any letter and you will be taken to a list of all items in that category
beginning with that letter.
You may view the items selected - view the subtotal - and continue shopping
at any time.
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A special box has been added below the Online Order Form for adding an
item(s) that is not listed on Captain Bijou's website. Because our catalog
offers many more items than we can list on this site, you have the ability to
add these to this quick Order Form. Just type in the title/description, item
number (if available) and price. This item will be added to the rest of your
shopping cart entries. Or maybe you know of something that is available
elsewhere but would like to save on the shipping....? - maybe we can order it
for you.
A box for Special Instructions is also supplied - please use this for any
additional items you might want to inquire about, shipping instructions if
you have a preference, questions you might have, etc.
Please include your customer number (if you have ordered before) on the Order
Form. This number appears on packing slips and above your name on the catalog
label. Your customer number will be assigned when your first order is
processed.
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SHIPPING
FEES
Unless otherwise specified for a particular item,
A flat rate of $7.50 will be added to each order to cover shipping and
handling to addresses anywhere in the U.S.
and it's possessions,
regardless of number of items or their cost.
Canadian and overseas customers will be charged the appropriate amount for
Global Priority Mail with insurance and full value declaration after
your order is received.
The postal rates vary substantially
from country to country and shipping fees can only be calculated
after the weight and shipping container size for the complete order
has been determined. For an idea of these rates, please visit the
United States Postal Service website,
www.usps.gov
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CREDIT
CARD PAYMENTS
The Captain Bijou Online Order Form is a Secure Order Form, therefore your credit card info,
telephone numbers, address, etc. is encrypted when transmitted. Only our
order desk will have access to this information. Credit card orders are
charged at the time the order is placed. Refunds (items discontinued/no
longer available) will be applied to the same card when the order is shipped.
This refund usually appears on the next billing statement.
ORDER
BY PHONE (713) 864-8101
Credit card orders can be placed by phone from 9am to 5pm Central Time Monday
through Friday or after those hours on our voice mail system. Only our order
desk has access to this system. Please have your order and credit card info
ready.
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Use our catalog order blank, a copy or even a piece of paper! Include your
check, money order or credit card information with expiration date. Orders paid by check
will require approximately 14 business days for check clearance prior to
shipping. Although
checks electronically clear sooner, banks can take up to 3 weeks for
notification of an insufficient check.
ORDER
BY FAX (713)
863-1467
- 24 HOURS A DAY
Use our fax number to place orders 24 hours a day! Be sure to include all
information requested on our order forms. We will confirm fax orders (upon
request) if a return fax number is supplied.
RETURNS
POLICY
If you receive merchandise that has been damaged in transit, do not return the merchandise to us! Notify
the carrier of the damage and they will instruct you. Returning merchandise
without contacting the carrier first may prohibit replacement or refund.
If you receive the wrong item or number of items, please contact our customer
service department for instructions. A detailed message may be left after hours and we
will respond with instructions.
If you receive a defective videotape; simply return for replacement. Please
insure your package, enclose a copy of the packing slip (if possible) with a
brief description of the defect and return to : |
Returns Department
CAPTAIN BIJOU
P.O. Box 7307
Houston TX 77248
Leave the tape at the point where the defect occurs so we may compare the
replacement. Videotapes are guaranteed against defects in manufacture
(examples: no picture, no sound, tracking cannot be corrected). Defective
tapes and DVDs can be replaced by the manufacturer if returned within 14 days of
receipt. Credit,
refunds, or exchanges are not allowed for defective tapes or their return
shipping charges. Some obscure titles offered may have flaws in the original
pre-print which is not considered a manufacturing defect.
Though Captain Bijou maintains an extensive
on-site inventory, some items may but of stock or have to "special
ordered" from their manufacturers which may result in slightly
extended delivery times. Normal delivery time for most orders is
approximately ten to fifteen business days from date your order is
processed.
Items that are "special-ordered" cannot be returned for credit or
exchange. They cannot be returned to the manufacturer. Stock items such as
movie posters, comic books, most collectibles, etc., can be returned for
credit or exchange within 14 days of receipt with a restocking fee of $10.00 per
item (or 10% on each item $100.00 or more). Return shipping and handling must be paid on all
exchanges.
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